These Terms & Conditions govern all transportation services provided by Otis Hackett Transport LLC. By booking, scheduling, or utilizing services offered by Otis Hackett Transport LLC, all passengers agree to comply with the policies outlined below. These policies are established to ensure safety, legal compliance, operational consistency, and a professional experience for both passengers and drivers.
This section establishes the foundational terms under which Otis Hackett Transport LLC operates and provides transportation services.
Otis Hackett Transport LLC provides pre-scheduled, private transportation services, including but not limited to airport transportation, local travel, non-emergency medical transportation, and event or group transportation. All services are subject to availability and confirmation.
By requesting or accepting service, passengers agree to these Terms and Conditions in full. Failure to comply may result in refusal or termination of service.
Otis Hackett Transport LLC reserves the right to refuse or discontinue service at any time if a passenger fails to comply with these Terms and Conditions, applicable laws, or driver instructions. No refunds will be issued for trips terminated due to policy violations or misconduct.
These Terms and Conditions may be updated at any time without prior notice. Continued use of services constitutes acceptance of the most current version.
This policy exists to ensure passenger and driver safety, legal compliance, and operational integrity.
Otis Hackett Transport LLC strictly prohibits the presence of open alcohol containers in any vehicle at any time. Company vehicles are not equipped with barriers separating the driver’s compartment from the passenger compartment, making the transportation of open alcohol containers illegal under applicable laws.
Open alcohol containers, including bottles, cans, or any container that has been opened or contains alcohol, are strictly prohibited.
This prohibition applies regardless of whether alcohol is actively being consumed.
Passengers must dispose of open alcohol containers prior to entering the vehicle.
Closed, factory-sealed alcohol containers may be transported only if they remain unopened during the entire trip.
Drivers are required to verify compliance prior to departure.
Smoking, vaping, and the use of tobacco products are strictly prohibited in all Otis Hackett Transport LLC vehicles.
This includes, but is not limited to:
Cigarettes
Cigars
Pipes
E-cigarettes and vaping devices
Smokeless tobacco products
Violation of this policy may result in immediate termination of service without refund and may result in cleanup or deodorization fees.
This policy ensures a safe, respectful, and professional environment inside company vehicles.
Passengers are expected to behave in a lawful, respectful, and non-disruptive manner at all times. Prohibited behavior includes, but is not limited to:
Aggressive, abusive, or threatening conduct
Harassment of drivers or other passengers
Distracting the driver while the vehicle is in motion
Illegal activity
Violation of any stated policy
Passengers are responsible for maintaining reasonable cleanliness during transport.
Cleanup fees may be assessed for:
Food or beverage spills
Vomiting or bodily fluids
Excessive dirt, mud, sand, or debris
Damage to upholstery, flooring, or interior surfaces
Cleanup fees are determined based on the severity of the issue and any vehicle downtime required for professional cleaning or repair.
Otis Hackett Transport LLC reserves the right to terminate service due to misconduct or excessive damage. No refunds will be issued in such cases.
To ensure vehicle cleanliness, passenger safety, and driver comfort.
Pets and animals are not permitted in Otis Hackett Transport vehicles unless approved in advance or required by law.
Service animals as defined by applicable law are permitted.
Non-service animals require prior approval and must be properly restrained or contained.
Passengers are responsible for any damage, hair, odors, or cleaning required due to animals.
Unauthorized animals may result in refusal of service or additional cleaning fees.
This policy protects scheduling integrity and driver availability.
Cancellations must be made within the timeframe communicated at booking.
Late cancellations or no-shows may result in a cancellation fee.
Failure to appear at the agreed pickup location at the scheduled time may be considered a no-show.
Additional wait time beyond the scheduled pickup may result in additional charges.
All-day wait services must be arranged in advance.
Wait time fees may apply for medical appointments, events, or multi-stop trips.
Otis Hackett Transport LLC is not responsible for delays caused by traffic, weather, accidents, road closures, or other circumstances beyond its control.
This policy clarifies responsibility related to personal belongings and travel outcomes.
Passengers are solely responsible for their personal belongings. Otis Hackett Transport LLC is not responsible for lost, stolen, or damaged items left in vehicles.
Otis Hackett Transport LLC is not responsible for missed flights, appointments, or connections due to circumstances beyond company control.
Passengers are encouraged to verify all belongings before exiting the vehicle.