Privacy Policy

Otis Hackett Transport LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or communicate with us.

By using this website or submitting information through our contact forms, you agree to the terms outlined in this Privacy Policy.

Who We Are

Otis Hackett Transport LLC
Website: https://otishacketttransport.com

We provide private transportation services, including airport transportation, local travel, non-emergency medical transportation, and event transportation.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Pickup and destination details

  • Trip dates and times

  • Any additional information you submit through our contact or booking forms

We may also automatically collect limited technical information such as IP address, browser type, and device information for security and spam prevention purposes.

Contact Forms, Communication & Consent

When you submit a contact form or request information through our website, you expressly consent to be contacted by Otis Hackett Transport LLC via:

  • Email

  • Phone calls

  • Text messages (SMS)

We use these communication methods to:

  • Respond to inquiries

  • Provide estimates or booking confirmations

  • Coordinate pickup details and schedule changes

  • Communicate flight tracking updates or delays

SMS/Text Messaging Privacy

  • Text messages are used strictly for service-related communication.

  • Message frequency varies based on trip details and communication needs.

  • Standard message and data rates may apply.

  • We do not sell, rent, or share your phone number for marketing purposes.

  • You may opt out of text messages at any time by notifying us directly.

We do not send unsolicited marketing text messages.

Comments

If comments are enabled and you choose to leave a comment on the website, we may collect the information shown in the comments form, along with your IP address and browser user agent string to help detect spam.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to determine if you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/.
Once approved, your comment and profile image (if applicable) may be visible to the public.

Media Uploads

If you upload images to the website, please avoid including embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from publicly displayed images.

Cookies

Our website may use cookies to improve functionality and user experience.

Cookies may be used to:

  • Save form details for convenience

  • Manage login sessions (if applicable)

  • Track basic site performance

Cookies do not contain sensitive personal information and may expire automatically after a set period. You can disable cookies through your browser settings if you prefer.

Embedded Content from Other Websites

Pages on this site may include embedded content such as videos, images, or articles. Embedded content from other websites behaves as if you visited that website directly.

These third-party websites may:

  • Collect data about you

  • Use cookies

  • Track your interaction with embedded content

Otis Hackett Transport LLC does not control these third-party sites and is not responsible for their privacy practices.

How We Use Your Information

We use collected information solely to:

  • Respond to inquiries

  • Provide transportation services

  • Communicate scheduling and trip details

  • Improve website functionality

  • Maintain business records

We do not sell, trade, or rent your personal information.

Data Sharing

We do not share your personal information with third parties except:

  • When required by law

  • To protect legal rights or safety

  • For essential service providers (such as spam detection tools)

If password reset features exist, your IP address may be included in reset emails.

Data Retention

We retain personal information only as long as necessary for:

  • Service delivery

  • Record-keeping

  • Legal or regulatory compliance

Comments and associated metadata may be retained indefinitely to facilitate moderation and follow-up interactions.

Your Rights Over Your Data

You have the right to:

  • Request a copy of the personal data we have about you

  • Request correction or deletion of your personal data

Requests may be denied if data must be retained for legal, administrative, or security purposes.

Where Your Data Is Sent

Visitor data and comments may be processed through automated spam detection services.

Policy Updates

This Privacy Policy may be updated periodically. Continued use of the website constitutes acceptance of the most current version.